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COMMON QUESTIONS

Frequently asked questions, error messages & more

Where is my activation code?

There are no activation codes required for subscriptions or free trials. You'll login to the plugin with the same email and password as your STL Tones website account. Click "Activate now", and then select your subscription. If you purchased the plug

How do I cancel my subscription or free trial?

To cancel your subscription at any time, you can login to your account here. Then follow these steps:. 1. Click "Manage My Subscriptions" on the left side menu. 2. Click "Manage Subscriptions" on the right side menu. 3. Choose the subscription you wi

Why is there no sound in my standalone plugin?

How to troubleshoot no sound.

How do I backup or share user presets?

How to share presets.

Why are my presets missing?

On newer versions of MacOS, a security setting can block your DAW from properly loading the presets from their default folder, which can cause an "empty" plugin. 1. Go to System Preferences>Security&Privacy>Privacy>Files & Folders. 2. Scroll down the

Why is there no sound in the plugin?

1. Click on your AUDIO IO settings and confirm that your audio interface is selected as your input and output (and device type set to ASIO for Windows),  and that your routing matches the routing on your interface (e.g. Input channel 1 is enabled if

Common Errors

How to share presets.

Common ControlHub Questions

All packs are built into the core ControlHub installer. Your purchase of the ControlHub plugin provides access to the plugin and the Core Pack that includes 117 presets captured using many popular hardware and software signal chains. A list of includ

Common ToneHub Questions

All packs are built into the core ToneHub installer. Your purchase of the ToneHub plugin provides access to the plugin and the Core Pack with its 60 presets, as well as the ability to download the Sky Dreams, Archean, J800, HK Pure & Pvy Vector prese

Common AmpHub Questions

All packs are built into the core AmpHub installer. No. All preset packs load in the AmpHub plugin itself, so a copy of the core plugin is required.