Common ControlHub QuestionsUpdated 3 months ago

Where are my pack installers?

All packs are built into the core ControlHub installer.

What is included in my purchase?

Your purchase of the ControlHub plugin provides access to the plugin and the Core Pack that includes 117 presets captured using many popular hardware and software signal chains. A list of included presets is available on the ControlHub product page. It also includes the free packs: the Destroyer, the Glue, and the GM Parametric EQ.

All other preset packs are an additional purchase.

Will a pack work without the core plugin?

No. All preset packs load in the ControlHub plugin itself, so a copy of the core plugin is required.

My preset packs aren't loading

If your preset pack isn't loading, or you are seeing the activation error message, please follow these steps. 

1. Confirm that you have downloaded and installed the latest version of ControlHub 

2. Confirm that you have activated the pack in the plugin.

3. Make sure you are not using any sort of Cloud storage for your documents folder (such as iCloud).

4. Mac Users: head to System Settings > Privacy & Security > Privacy > Files & Folders and make sure that your DAW has access to your documents folder.

5. Confirm that you have not moved the "Banks" or "Traces" folder from "Documents/STL/ControlHub". If you have, either move the folders back,  or reinstall the plugin & your preset packs.