Common ToneHub QuestionsUpdated 2 months ago

Where are my pack installers?

All packs are built into the core ToneHub installer.

What is included in my purchase?

Your purchase of the ToneHub plugin provides access to the plugin and the Core Pack with its 60 presets, as well as the ability to download the Sky Dreams, Archean, J800, HK Pure & Pvy Vector preset packs for fre

All other preset packs are an additional purchase.

Will a pack work without the core plugin?

No. All preset packs load in the ToneHub plugin itself, so a copy of the core plugin is required.

My preset packs aren't loading

If your preset pack isn't loading, or you are seeing the activation error message, please follow these steps. 

1. Confirm that you have downloaded and installed the latest version of ToneHub

2. Confirm that you have activated the pack in the plugin.

3. Make sure you are not using any sort of Cloud storage for your documents folder (such as iCloud).

4. Mac Users: head to System Settings > Privacy & Security > Privacy > Files & Folders and make sure that your DAW has access to your documents folder.

5. Confirm that you have not moved the "Banks" or "Traces" folder from "Documents/STL/ToneHub". If you have, either move the folders back,  or reinstall the plugin & your preset packs.

Why Can't I Bypass the Amp or Cabinet?

The tracing of the original signal chain is built into ToneHub's primary design. Since these are the core components of the snapshot of the signal chain, you cannot bypass them. Instead, you can use the tracing amplifier in the plugin's GUI to modify the base signal's parameters, as well as the 3D Cabinet Mixer to adjust that cabinet's IR settings.