Our Support Team is available Monday - Friday, 9am - 5pm CST. We typically reply within 24 hours (48 hours on the weekend).

<h3 id="isPasted"><strong>Em</strong><strong>ail us&#xA0;</strong><a href="https://www.stltones.com/pages/submit-a-request" rel="noopener noreferrer" target="_blank"><strong>here</strong></a></h3><p>Our Support Team is available Monday - Friday, 9am - 5pm CST. We typically reply within 24 hours (48 hours on the weekend).</p>

Contact Our Team

Contact

STL Tones

Login

CONTACT OUR TEAM

Where is my activation code?

How do I cancel my subscription or free trial?

Why is there no sound in my standalone plugin?

How do I backup or share user presets?

Why are my presets missing?

Why is there no sound in the plugin?

Common Errors

Common ControlHub Questions

Common ToneHub Questions

Common AmpHub Questions

COMMON QUESTIONS

Getting Help

Your STL Tones Account

Order & Account Info

Store Policies (Refunds, Promos, Etc)

Cancelling Your Subscription

ACCOUNT, PURCHASE & SUBSCRIPTION HELP

System Requirements

Downloads & Activations

Recommended Starting Settings

Licenses & Multiple Machines

Legacy iLok Activations

File Locations

Apple Silicon Support

PLUGIN ACTIVATION & ASSISTANCE

Pro Tools

Logic Pro

Ableton Live

Studio One

Reaper

Cubase

Reason

Fl Studio

Can I use an “unsupported” DAW?

DAW SUPPORT

MIDI Setup - Connections

MIDI Setup - Standalone

MIDI Setup - Pro Tools

MIDI Setup - Logic Pro

MIDI Setup - Reaper

MIDI Setup - Cubase Pro

USING MIDI

An Introduction to the ToneHub Tracer

ToneHub Tracer Basics

Expected Tracer Training Times

ToneHub Tracer Hardware Setup Diagrams

Why Doesn't My Trace Sound Correct?

An Introduction to the ControlHub Tracer

ControlHub Tracer Basics

An Introduction to the Trace Exchange

TRACER & TRACE EXCHANGE

Kemper

Axe FX

HARDWARE PACKS