FAQs
STORE & PURCHASE HELP
DIRECT SUPPORT HELP
If you can't find the answer you're looking for, or you just want to ask a question, you can email us over here.
COMMUNITY SUPPORT
Discord
You can join our discord server to get help from the community and from our Support Team (in the support channel). This is also a great place to leave feature requests, share your music, etc.
You can join at this link.
Facebook Group
Our official community Facebook group can be found at this link.
Your STL Tones Account
stltones.com/account
Login here to manage your subscription, see your previous purchases, make new purchases, and access our downloads.
You also use use this account to login to your plugins in order to activate your license. If you have trouble logging in, please use the password reset link to reset your credentials. If that fails, contact us here.
Refund Policy
Due to the nature of STL Tones products being non-tangible digital goods, it is not possible to ‘return’ any of our products, therefore we do not offer any refunds after purchase is completed.
If you are encountering an issue with your purchase, please contact our support team.
Promotional Code Policy
Sale and Promotional codes need to be entered in your cart at the time of purchase. They cannot be applied retroactively.
If the promotion involves a bonus item or free pack, ALL items need to be in your cart at the time of purchase for the code to work.
If a code is not working, please confirm that you have met the minimum requirements for price or items.
All sales and promotional codes are non-stackable, and cannot be combined on a single purchase. This applies to all promotional codes, including free pack promotions.
If you have a question about a code, or a code is not working, please contact support before making the purchase.
PLUGINS & SUBSCRIPTIONS
Where's my order email?
Your order confirmation will be sent out after you complete checkout. If it does not arrive, please check your spam folder.
Where's my license activation code?
For non-subscription licenses, the activation code will come shortly after your order is confirmed via our SendOwl service. If you do not receive an activation code, please check your spam folder. Subscription products do not require any codes.
Logging in to your subscription
To manage your subscription, login to your account and click on the "Manage My Subscriptions" tab.
Downloading your Plugin
The easiest way to get started is to download your plugin from our Downloads Center, which hosts all of the installers for our plugins.
To keep things simple, all expansion pack installers are included in the core installers for their specific plugin platform. You only need to download the core installer.
Installing your Plugin
To install, extract the .exe or .pkg from the download file (if you system doesn't automatically). Next, run the installer, clicking through the steps. Be sure to grant any permissions your system prompts you for, such as access to your microphone (this allows the plugin to input audio to your system).
If the install fails, please contact our support team.
Activating Your Plugin
STL plugins no longer require iLok, with the exception of Libra. The activation now happens directly inside your plugin. The process is similar for trials and full licenses, and is explained below.
NOTE: If you are trying to activate Libra with an iLok activation code, please see the help article for iLok activations.
Your Login
You login inside the plugins with your STL Tones website account. When logging in to a plugin for the first time, you will be sent a verification code. Please check your spam folder if you do not receive it.
AmpHub
Please follow the steps in the video below.
ToneHub
Please follow the steps in the video below.
ControlHub
Please follow the steps in the video below.
Tonality Plugins
Please follow the steps in the video below.
License Information
Multiple Machines
Each activation code can be used on up to 3 different machines, but the associated email will always be the one entered during your first activation. If you try to activate the same code on a 2nd machine with a separate email, the activation will fail.
Trial Limitations
Only one trial can be requested per account or machine.
Troubleshooting
Unable to login to STL Tones Account
Your login is the same as you use to login to the STL Tones website to make a purchase. If you are unable to login, please reset your password. If you are still unable, please contact support here.
Unable to connect to License Server
If you are receiving an activation error, please make sure that you have a stable internet connection and that you do not have any firewalls or proxies blocking your system from connecting to our server.
For offline systems, you can hotspot to a cellular device momentarily in order to connect to the server and activate the license.
What you need?
The hardware required to run our plugins is similar to any digital recording setup. Namely, you will need:
Computer:
Mac or Windows. Laptop or Desktop. We do not currently support mobile operating systems.
Audio Interface:
This is how you get your signal into your computer. Most standard audio devices are supported.
A few brands recommended by our users: Focusrite, Audient, Universal Audio, RME
Monitoring:
Some way to listen back to your audio device. This will typically be studio monitors hooked up to your interface, or headphones plugged into your interface.
Guitar:
For a guitar plugin, you'll want something to play. You can plugin in through the hi-z input on your interface, or into a DI box into your interface.
Supported Operating Systems?
We currently support the following Mac & Windows versions. We do not support mobile operating systems
Mac:
Minimum: Mac OS 10.13 High Sierra
Current: Mac OS 13 Ventura
- AmpHub, ControlHub, ToneHub, and Tonality - Josh Middleton can all operate natively on Apple Silicon systems. The rest of our plugins run under Rosetta 2 on Apple Silicon.
- Apple recently classified macOS Sierra as End-of-Life. Older builds of our plugins may work on Sierra; however, we cannot guarantee compatibility with Sierra moving forward.
Windows:
Minimum: Windows 7+
Current: Windows 11
Formats Available
Our plugins are currently available in the AU, AAX, VST2, and VST3 formats.
How to update?
You can update your plugin by clicking on the update notifier in your plugin, or by heading directly to our downloads center.
To update, simply run the latest installer, which will update your plugin while keeping files such as your presets in place.
How to uninstall?
To uninstall, please delete the plugin data from your system. You can find file locations here. For our amp plugins, you will additionally want to delete the standalone apps from your applications folder.
Licensing your Plugin
For activating via the STL Licensing system, please check this article.
Only Libra uses iLok activations.
You do not need an iLok dongle; simply a free iLok account, and the iLok License Manager software, where all of your licenses are managed.
Full Licenses
You will need to manually redeem your activation code in License Manager and activate the license. You can find your activation code in a separate email we send after your purchase from our SendOwl service.
With your code in hand, login to License Manager, and click the "Redeem an Activation Code" button at the top right of the app (the icon with 2 dots)
This will open up a window for you to type your activation code into.
Enter your activation code here and click next. iLok will then prompt you for a location to activate the license too. We recommend activating to your computer or an iLok dongle.
If you encounter any activation issues, make sure that you are running the most up-to-date version of iLok License Manager.
Multiple Computers
Each license comes with 3 concurrent activations, which can be managed in iLok License Manager.
To use a plugin on a different computer, you need to download and install the plugin, then sign into iLok License Manager and activate the license from your "Available" tab.
Recommended Settings for Standalone
When first using your plugin, these are the recommend settings for getting up and running. You can access these settings by clicking into the Audio IO menu in the standalone plugin.
Feedback Loop:
Uncheck this box once you are setup to unmute the plugin.
Audio Device Type (Windows only):
This must be set to ASIO for low-latency, high-fidelity audio.
Input / Output:
Set your input and output to your desired device, typically your audio interface.
Active Output Channels:
Enable outputs to match your device settings. Typically, this will be Output 1 & 2 for stereo L/R output.
Active Input Channels:
Enable the input that your guitar is plugged into.
Sample Rate:
Set to either 44100 or 48000 HZ
Audio Buffer Size:
Setting at 128 samples should lower latency while still providing good CPU performance.
Settings for DAW
The plugins settings when using in a DAW will be dictated by the project's settings. Please see your DAW's documentation for changing project settings to your preferences.
Default Plugin Locations
Your plugins are installed to the following locations by default:
Windows
VST: C:\Program Files\Steinberg\VSTPlugins
VST3: C:\Program Files\Common Files\VST3
AAX: C:\Program Files\Common Files\Avid\Audio\Plug-ins
Mac
VST: Macintosh HD/ Library/ Audio/ Plug-Ins/ VST
VST3: Macintosh HD/ Library/ Audio/ Plug-Ins/ VST3
AU: Macintosh HD/ Library/ Audio/ Plug-Ins/ Components
AAX: Macintosh HD/ Library/ Application Support/ Avid/ Audio/ Plug-Ins
Presets, Traces, Manual, Changelog
The contents of your plugin will be installed to your documents folder:
Documents/ STL/
Do not remove the Preset Banks or Trace files from this folder, or offload this folder onto cloud storage, or else your plugin may not function normally.
To share a preset bank between computers, you can copy the .bank files into the Banks folder on the second system.
Missing Presets
On newer versions of MacOS, a security setting can block your DAW from properly loading the presets from their default folder, which can cause an "empty" plugin.
1. Go to System Preferences>Security&Privacy>Privacy>Files & Folders
2. Scroll down the list to find your DAW.
3. Check the box to make sure your DAW has access to your Documents folder, which is where your presets are stored.
Additionally, make sure that you are not using Cloud storage for storing your documents folder, as the files located at Documents/STL must be stored locally for your presets to appear.
No Sound in Plugin
If the plugin is not receiving an input signal:
1. Click on your AUDIO IO settings and confirm that your audio interface is selected as your input and output (and device type set to ASIO for Windows), and that your routing matches the routing on your interface (e.g. Input channel 1 is enabled if your guitar is plugged into channel 1).
2. Confirm that your routing is correct on your interface and that you have suitable input gain, as well as any "Direct Monitoring" disabled.
3. Mac Only - go to System Preferences>Security and Privacy>Privacy>Microphone and confirm that your plugin app has access to the Microphone by checking the box.
If you see input, but don't hear any output:
1. Go to you AUDIO IO menu and confirm that "Mute Audio Input" is disabled, and that your output channels are enabled.
2. Confirm that your output on your audio interface is enabled.
If you only hear your clean tone:
1. Disabled any "Direct Monitoring" on your audio interface.
Garageband Plugin Not Scanning
There is a confirmed error with Garageband 10.4.5 on Monterey that causes our plugins to show Fatal Errors or be listed as unavailable on your computer. We are currently working with Pace and Apple to find a solution.
We have a workaround to allow plugins to run by disabling the Mac GateKeeper. Please contact support for assistance.
Where are my pack installers?
All packs are built into the core ControlHub installer.
What is included in my purchase?
Your purchase of the ControlHub plugin provides access to the plugin and the Core Pack that includes 117 presets captured using many popular hardware and software signal chains. A list of included presets is available on the ControlHub product page. It also includes the free packs: the Destroyer, the Glue, and the GM Parametric EQ.
All other preset packs are an additional purchase.
Will a pack work without the core plugin?
No. All preset packs load in the ControlHub plugin itself, so a copy of the core plugin is required.
My preset packs aren't loading
If your preset pack isn't loading, or you are seeing the activation error message, please follow these steps.
1. Confirm that you have downloaded and installed the latest version of ControlHub
2. Confirm that you have activated the pack in the plugin.
3. Make sure you are not using any sort of Cloud storage for your documents folder (such as iCloud).
4. Mac Users: head to System Settings > Privacy & Security > Privacy > Files & Folders and make sure that your DAW has access to your documents folder.
5. Confirm that you have not moved the "Banks" or "Traces" folder from "Documents/STL/ControlHub". If you have, either move the folders back, or reinstall the plugin & your preset packs.
Where are my pack installers?
All packs are built into the core ToneHub installer.
What is included in my purchase?
Your purchase of the ToneHub plugin provides access to the plugin and the Core Pack with its 60 presets, as well as the ability to download the Sky Dreams, Archean, J800, HK Pure & Pvy Vector preset packs for fre
All other preset packs are an additional purchase.
Will a pack work without the core plugin?
No. All preset packs load in the ToneHub plugin itself, so a copy of the core plugin is required.
My preset packs aren't loading
If your preset pack isn't loading, or you are seeing the activation error message, please follow these steps.
1. Confirm that you have downloaded and installed the latest version of ToneHub
2. Confirm that you have activated the pack in the plugin.
3. Make sure you are not using any sort of Cloud storage for your documents folder (such as iCloud).
4. Mac Users: head to System Settings > Privacy & Security > Privacy > Files & Folders and make sure that your DAW has access to your documents folder.
5. Confirm that you have not moved the "Banks" or "Traces" folder from "Documents/STL/ToneHub". If you have, either move the folders back, or reinstall the plugin & your preset packs.
Why Can't I Bypass the Amp or Cabinet?
The tracing of the original signal chain is built into ToneHub's primary design. Since these are the core components of the snapshot of the signal chain, you cannot bypass them. Instead, you can use the tracing amplifier in the plugin's GUI to modify the base signal's parameters, as well as the 3D Cabinet Mixer to adjust that cabinet's IR settings.
Where are my individual model installers?
All packs are built into the core AmpHub installer.
Will a model work without the core plugin?
No. All preset packs load in the AmpHub plugin itself, so a copy of the core plugin is required.
What is the difference between the installers?
AVX: is meant for most newer Windows computers and Intel based Macs from 2013 that use the AVX instruction set. If your plugin is crashing, your system likely does not support AVX.
non-AVX: is meant for systems that cannot run the AVX version of the plugin, as well as Apple Silicon Macs that are running under the Rosetta translation layer.
Apple Silicon: is meant for Apple Silicon computers running natively.
Plugins that run Apple Silicon Native
AmpHub
ControlHub
ToneHub
All Tonality plugins
Plugins that run using Rosetta 2
Libra
Emissary / NadIR
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
2. Check if the plugin is installed to the correct folder for your system.
If you don’t find the respective files please reinstall your STL Plugin. If the relevant plugin files are in the above folder, perform a rescan:
To Rescan you need to delete certain files on your computer depending on your Pro Tools version. Please follow the official Avid website to do this.
Supported Versions
Current Version Tested
Pro Tools 2023.09
Other Known Issues
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
2. Check if the plugin is installed to the correct folder for your system.
3. Open Cubase and open the Plug-in Manager found under the "Devices" tab. Click the cog wheel to open the "Plug-in Manager Settings".
Next, click the "Rescan All" button. If your plugin is still not appearing, make sure that the above paths are set in Cubase's VST Plug-In Path Settings.
Current Tested Version
Cubase v12.0.40
Other Known Issues
None currently reported.
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
2. Check if the plugin is installed to the correct folder for your system.
3. Add plugin paths to Studio One In Studio One, go to Preferences>Options>Locations>VST Plugins and confirm that the file paths above are listed. If not, choose the "Add" option and enter the file path.
4. Click the "Reset BlockList" button, and make sure that "Scan at Startup" is selected. Then restart Studio One.
Current Tested Version
Studio One v6
Other Known Issues
None currently reported.
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
2. Confirm that your plugin is properly installed to your system's plugin folder.
3. If the plugin is not appearing in Logic or Garageband, perform a rescan. The easiest way is with the "Full AU Reset" option.
Alternatively...
Open Finder, and find the GO option at the top of your screen. Hold down the option (⌥) key and LIBRARY should appear in the drop down menu. Click on that to enter your User Library. Open the CACHES folder, and inside that open the AUDIOUNITCACHE folder.
Inside there, delete any of the following files:
com.apple.audiounits.cache
com.apple.audiounits.sandboxed.cache
Doing this will force Logic or Garageband to rescan all of your AU plugins when you restart (it might take a few minutes).
Note: Garageband users may also need to go to the PREFERENCES folder in the User Library and delete the file com.apple.audio.InfoHelper.plist.
4. If the plugin fails validation in Logic: Open the "Plugin Manager" from within the Preferences menu and type in the associated plugin manufacturer (STL Tones) in the search box. Next, select the plugins that fail validation by holding the Command key (⌘) and clicking. Once the plugins are selected, click "Reset & Rescan Selection" and wait for the validation to complete. This could take several minutes. Once validation is completed, open a plugin to verify it is working properly on your system.
Current Tested Version
Logic v10.7.6
Other Known Issues
None currently reported.
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
2. Check if the plugin is installed to the correct folder for your system.
3. Confirm that your plugin preferences & folders are correct in Ableton. Open Live's Preferences → Plug-ins. Check the plug-in folder locations. If using VST2 or VST3, enable the correct folder (System or Custom). If using Audio Units (AU), enable the system folder. (Mac Only)
4. In preferences, click the RESCAN button.
Current Tested Version
Live v.11.2
Other Known Issues
None currently reported.
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system, as well as updated to the most recent version of iLok License Manager.
2. Check if the plugin is installed to the correct folder for your system.
3. Inside Reaper, go to Options>Preferences>VST. If the above file paths aren't listed, please add them. Note: on Mac, Reaper scans AU plugins automatically at startup.
4. Click "Clear Cache/Re-scan" and restart Reaper to scan your plugins.
Supported Versions
Reaper v6.73
Other Known Issues
None currently reported.
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
2. Check if the plugin is installed to the correct folder for your system.
3. In Reason, go to Preferences>Advanced Settings and make sure that the file paths above are listed under "VST Plugin Folders". If not, add them manually.
4. Rescan Plugins - Restart Reason
Current Tested Version
Reason v.12.2.8
Other Known Issues
None currently reported.
Plugin Not Appearing / How to Rescan
1. Make sure that you have downloaded the correct installer for you system.
Current Supported Version
FL Studio 21
Other Known Issues
VST3 plugins will not show stereo options. To use VST2, make sure that the "Combine VST2 and VST3" option in plugin preferences is unchecked.
CONTROLHUB TRACER
WHAT IS THE TRACER?
The ControlHub Tracer is an add-on for the ControlHub plugin that allows users to capture entire signal chains all on their own. This means you can capture preamps, equalizers, compressors, limiters, and more in any combination.
WHAT IS A TRACE?
A trace is what we call the captured signal chain. It's saved as a preset that you're able to load up in ControlHub to use, and to share on our new Trace Exchange platform.
HOW DO I ACCESS / ACTIVATE THE TRACER?
If you are a ControlHub Pro subscriber or a ControlHub Expansions subscriber, you simply need to update to the latest version of the plugin. Since the update is free, the new Tracer and Trace Exchange sections will be unlocked in the main navigation menu.
If you are not a subscriber and prefer to own outright, you will first need to purchase and activate the core ControlHub plugin, and then purchase and activate the Tracer add-on to gain access to the Tracer and Trace Exchange.
HOW DO I MAKE A TRACE?
When you open the Tracer tab, you will have two options: Complete Signal Chain or individual Compressor
Using Complete Signal Chain is best for capturing preamps, EQ, and compressors that are intended to be used as a full chain.
The Compressor trace allows you the flexibility to load that compressor model into an existing preset, and also capture the characteristics and color of an individual compressor.
Complete Signal Chain
1. Click Complete Signal Chain to begin the setup.
2. Locate the Tracer Tone audio file by clicking the Locate button, then import the file into your DAW.
It is important to make sure the sample rate and bit depth of the Tracer Tone audio file and your session is marched. Most DAWs will automatically convert the Tracer audio file on import; however, please be aware these settings need to be the same for the Tracer to function correctly.
3. Run the Tracer Tone audio file from your DAW out through your desired signal chain.
For best practices on creating optimal traces, please see the bottom section of this article.
4. Import your processed (100% wet) Trace Tone audio file by clicking the Import button.
The Tracer analyzes the imported audio and prepares the file for tracing. You will be prompted on the audio levels of your processed file to let you know if the Tracer is receiving optimal levels.
5. Click either Trace Mono or Trace Stereo to begin the Tracing process.
Mono tracer presets can still be used on stereo audio files and vice versa.
6. Save your Trace!
Here is where you can tweak any of the modules to further customize your preset. For example, you can increase the color module circuits to more closely match your reference track's complex saturation/distortion, or add ControlHub modules not in your original chain to take your preset to another level.
Once you hit save, you will be prompted to input the metadata for your preset.
Compressor
1. Click Compressor to begin the setup.
2. Locate the Tracer Tone audio file by clicking the Locate button, then import the file into your DAW.
It is important to make sure the sample rate and bit depth of the Tracer Tone audio file and your session is marched. Most DAWs will automatically convert the Tracer audio file on import; however, please be aware these settings need to be the same for the Tracer to function correctly.
3. Run the Tracer Tone audio file from your DAW out through your desired signal chain.
For best practices on creating optimal traces, please see the bottom section of this article.
4. Import your processed (100% wet) Trace Tone audio file by clicking the Import button.
The Tracer analyzes the imported audio and prepares the file for tracing. You will be prompted on the audio levels of your processed file to let you know if the Tracer is receiving optimal levels.
5. Click either Trace Mono or Trace Stereo to begin the Tracing process.
Mono tracer presets can still be used on stereo audio files and vice versa.
6. Save your Trace!
Here is where you can tweak any of the modules to further customize your preset. For example, you can increase the color module circuits to more closely match your reference track's complex saturation/distortion, or add ControlHub modules not in your original chain to take your preset to another level.
Once you hit save, you will be prompted to input the metadata for your preset.
WHERE ARE MY PRESETS SAVED?
Your Complete Signal Chain presets are saved in the Tracer Presets folder in the navigation menu. Clicking the tab enables the drop-down menu where you can manage your presets.
Your individual Compressor models are saved in the Tracer Compressors folder in the navigation menu.
You can also locate your compressor models in the My Tracer Compressors folder located in the updated compressor modules drop-down menu.
HOW DO I SHARE MY TRACES?
You can share your Traces using our Trace Exchange.
RECOMMENDED BEST PRACTICES
Here are our guidelines for getting the best result from the ControlHub Tracing Technology:
- Avoid digital clipping! Do not exceed 0 dBFS. Aim for a target level of around -3 dBFS at the loudest peaks of the Tracer Tone audio file.
- Extreme deliberate clipping/distortion may produce unwanted results.
- No wet/dry parallel blends. Must be the 100% wet processed signal. Tip! Trace only the parallel signal chain and use the ControlHub mix knob to blend in the 100% wet parallel preset.
- Moderate threshold and gain reduction settings (-3db to -12db gain attenuation on the loudest parts of the Trace Tone audio file).
And here are our guidelines for the best results for training a Compressor:
- 20ms Attack Time, 100ms Release Time, 4:1 ratio
- Moderate threshold and gain reduction settings (-3db to -12db gain attenuation on the loudest parts of the Trace Tone audio file).
- Avoid digital clipping! Do not exceed 0 dBFS. Aim for a target level of around -3 dBFS at the loudest peaks of the Tracer Tone audio file.
- Avoid lookahead options in compressors and limiters.
- No Mid/Side processing.
- No wet/dry parallel blends. Must be the 100% wet processed signal.
- Avoid internal side chain filters and optional distortion circuits.
Note: these suggested settings are for optimal ControlHub training purposes. You can still achieve great results with more extreme settings. Remember, after tracing is complete, feel free to adjust the compressor settings to dial them in further before saving.
Here are some further recommendations to get the best out of the Tracer:
- Avoid heavily distorted signal chains. It is possible for the ControlHub Tracer to match these presets; however, be aware it is not how it is intended to be used. Tip! Use the Color module to add more drive to your chain by using the Pre EQ to push into the Color module's circuits.
- ControlHub is not able to trace time-based effects such as delays, reverbs, tremolo/phase effects, doubler, and stereo-width enhancing tools.
- ControlHub cannot trace Expanders/Gates. We recommend bypassing these processing when tracing as it may affect optimal training results.
- If compressor stacking (e.g. 1176 into a LA2A) the ControlHub Tracer analyzes this as one compression stage, so keep in mind that the resulting ratio and threshold may be higher than you expected.
Getting Started with the Tracer
For a full run-through on how to use the Tracer, please check out the following video:
TRACE EXCHANGE
WHAT IS THE TRACE EXCHANGE?
Trace Exchange is your access to a limitless library of mixing presets. You can create your own captures of hardware and software signal chains to share with users around the world.
It also lets you access the full signal chain and compressor models created by the mixing community, accessed directly from within ControlHub in the Trace Exchange tab.
HOW DO I ACCESS THE TRACE EXCHANGE?
The Trace Exchange is located within the ControlHub plugin, in the Trace Exchange tab. Access to the Trace Exchange is included with the below product licenses which are available for purchase on our website:
• ControlHub Pro (Subscription License)
• ControlHub Expansions (Subscription License)
• Tracer Add-On (Outright License)
User Name
When using the Trace Exchange for the first time, you will need to create a user name.
This user name is linked to your STL Tones user account and associated email. If you need to change your username, please contact our Support Team.
HOW DO I UPLOAD MY PRESETS?
1. Right click on the preset you'd like to share and select "Upload to Trace Exchange".
2. Here, you can also update the preset metadata of your presets.
Note: You can change the metadata of any preset, but you cannot update the original creator's username.
3. One successfully uploaded, you will see your preset with its options to like, download, or delete. Deleting only removes the preset from the Trace Exchange. The original will be saved on your local drive.
1. Like
2. Download the preset for other users to use within ControlHub
3. Delete
Note: You cannot upload another user's preset under your account.
HOW DO I DOWNLOAD OTHER PRESETS?
To download other presets, simply click on the Trace Exchange tab. There, you will find the main search window, which allows you to search by preset name, product type, or user name, as well as sort by relevance, or date created.
For each preset, you have the option both like and download.
HARDWARE PACKS
Supported Hardware & Software
Current Kemper firmware is supported. The latest tested version is OS v8.7.x
Importing Presets
The profiles need to be put onto a USB drive and then imported. When the drive you want to use has never been used with the Kemper before it needs to be formatted:
- Power ON the KPA to Browser or Perform mode.
- Insert the USB stick into the USB port of the KPA .
- Push the third soft button called ” External Storage” and follow the instructions.
You can then import as follows:
- Unpack the zip file on your computer.
- The unpacked files are the profile files. Copy these files to the “Shared” directory of the drive.
- Plug the drive into the USB slot of your Kemper and switch to Browse mode.
- Press the third soft button “External Storage”.
- Choose Importing option and wait for the Kemper to finish transferring the files to its library.
Kemper Pack isn't Working?
Please make sure that your unit is running the manufacturer's latest firmware and software versions. We recommend loading to the Kemper via USB stick.
If you encounter further issues, please contact support.
No Activation Code
No activation codes are required, as we send direct links to the pack files themselves. If you are being prompted for an activation code, you likely downloaded a piece of software.
Plugin Compatibility
STL Plugins are software only, and will not work with Kemper or AxeFX hardware. Likewise, Kemper & AxeFX packs will not work with STL plugins.
Supported Hardware & Software
The following Hardware / Firmware combos are supported:
- Axe-Fx II MKI/II, XL/XL+ Quantum firmware 10.0.1 and up.
- AX8
- Axe-Fx III (we do not offer support for firmware 12.0 and up)
Importing Presets
There is no way to add two preset packs at once, as the numbers need to correlate with their respective preset and cab number. However, the preset numbers can be changed to whatever suits your unit. Please note: This is a Fractal limitation.
Axe FX Pack isn't Working?
Please ensure you are running a supported firmware. Firmware outside of those listed may not work properly.
No Activation Code
No activation codes are required, as we send direct links to the pack files themselves. If you are being prompted for an activation code, you likely downloaded a piece of software.
Plugin Compatibility
STL Plugins are software only, and will not work with Kemper or AxeFX hardware. Likewise, Kemper & AxeFX packs will not work with STL plugins.
CONTACT OUR TEAM
Email us here
We typically reply within 24 hours (48 hours on the weekend)