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<p>Our plugins come in standard VST, VST3, AU, and AAX formats, which cover most major DAWs. However, if you are not using an officially supported DAW, we are not able to provide official tech support.</p>

Our plugins come in standard VST, VST3, AU, and AAX formats, which cover most major DAWs. However, if you are not using an officially supported DAW, we are not able to provide official tech support.

Can I use an “unsupported” DAW?

DAW SUPPORT

Where is my activation code?

How do I cancel my subscription or free trial?

Why is there no sound in my standalone plugin?

How do I backup or share user presets?

Why are my presets missing?

Why is there no sound in the plugin?

Common Errors

Common ControlHub Questions

Common ToneHub Questions

Common AmpHub Questions

COMMON QUESTIONS

System Requirements

Downloads & Activations

Recommended Starting Settings

Licenses & Multiple Machines

File Locations

Apple Silicon Support

AmpHub LE

Legacy iLok Activations

Activation for Legacy Installers

PLUGIN ACTIVATION & ASSISTANCE

Getting Help

Your STL Tones Account

Order & Account Info

Store Policies (Refunds, Promos, Etc)

Cancelling Your Subscription

ACCOUNT, PURCHASE & SUBSCRIPTION HELP

Pro Tools

Logic Pro

Ableton Live

Studio One

Reaper

Cubase

Reason

Fl Studio

MIDI Setup - Connections

MIDI Setup - Standalone

MIDI Setup - Pro Tools

MIDI Setup - Logic Pro

MIDI Setup - Reaper

MIDI Setup - Cubase Pro

USING MIDI

An Introduction to the ToneHub Tracer

ToneHub Tracer Basics

Expected Tracer Training Times

ToneHub Tracer Hardware Setup Diagrams

An Introduction to the Trace Exchange

Why Doesn't My Trace Sound Correct?

An Introduction to the ControlHub Tracer

ControlHub Tracer Basics

TRACER & TRACE EXCHANGE

Kemper

Axe FX

HARDWARE PACKS

Contact Our Team

CONTACT OUR TEAM

Can I use an “unsupported” DAW?Updated a year ago